Results-driven professional with 12 years of experience in hospitality and retail, backed by studies in retail management, arts, and geography. In hospitality, I managed to increase average transaction values by 15% through upselling techniques, and in retail, I worked to reduce costs by 10% while boosting customer retention by 20% via strategic inventory management and a loyalty program. passionate about reading, travel, sports, and fishing; very dedicated to achieving career success while helping others reach their goals.